Passenger2 is built for stability across multiple simulators, but if you encounter a crash or freeze, a few quick steps can usually resolve the problem. Here’s how to troubleshoot and ensure effective support.

Why Reproducing the Issue Matters

Before contacting support, try to reproduce the crash or freeze and take note of:

• The exact steps leading up to it
• Which simulator and seatmap were used
• Whether it happens consistently or randomly

This helps the Passenger2 team pinpoint the cause faster — reducing the time to resolution and improving future updates.

Submit a Support Ticket

Once you’ve gathered details:

• Head to the Passenger2 Support Centre
• Select Passenger2 and click "Open a New Ticket"
• Include:
  • A detailed issue description
  • Reproduction steps
  • Screenshots or logs if available

The more precise your report, the easier it is for the team to investigate and resolve the issue.